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Shipping Policy
At Maison Noir, we strive to deliver your order as quickly and safely as possible.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Domestic orders: 3–7 business days
- International orders: 7–21 business days depending on destination and customs clearance.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on orders above a certain amount — check our current promotions for details.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your shipment.
Customs & Duties For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the order total.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us immediately with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.
Contact For any shipping-related questions, please reach out to us through our store's contact page.